Our philosophy as a business is to approach this situation with empathy, understanding and urgency. Wellness Footwear's top priority is for the health and safety of our employees and the communities we serve, including our customers, partners and prospects.
We know that everybody's circumstances are different, and if you have suggestions for how we can better support you, please let us now by emailing me personally at email@example.com. I promise to listen to your concerns, learn from your feedback, and continuously look for ways for all of us to navigate this situation with kindness to all.
How we're helping.
For our customers we are operating purely online. All purchases come with a 100% OK-to-return policy if they don't fit, suit or whatever. We do encourage a conversation with our knowledgeable staff before purchasing to ensure style and fit are right for your feet and function. Call us on 03 9752 6586.
For frontline workers and severely affected industries, we have made our comfort workplace shoes available at a discount. This arrangement has been made with government bodies throughout Australia. Contact our office on 03 9752 6586 for more information.
For our stockists, we have offered marketing collateral and assistance in pivoting their business to an online model. We have received overwhelming gratitude for this free-to-implement service.
For our employees, we continue to update our technology to allow work from home situations. All processes adhere to COVID-19 sanitising guidelines. Our warehouse operates on a policy of closed to public and skeleton staff.
Wellness Footwear are closely monitoring the latest operating advice from official government reports and we will continue to monitor our systems accordingly to ensure the safety of all involved in our processes.
How you can help.
Stage 4 restrictions are in force in Victoria which carry very stringent guidelines around what industries can operate. Those that can, must operate at heavily reduced staffing, with additional safety processes. We ask for your understanding if our service, as well as the postal service, takes a couple of days more than we could normally expect.
Patience, doing what is being asked of us and staying safe is the way forward for all communities.
We are here if at any time you feel we can help. Please feel free to share the video below if you think it may be of assistance to friends, family or colleagues.
Kindest regards, the team at Wellness Footwear.