Frequently Asked Questions

Wellness can process your payment right here on the website by PayPal or credit card.  We also accept direct bank transfer.  Call (03) 9752 6586 

In the unlikely event that you need to return your Sanitas…… because it just doesn’t happen…. call our office on (03) 9752 6586 and we will discuss the options available to you.
If it’s a sizing issue, we’ll sort out what size you need, ensure it’s in stock, ask you to return the pair you have, then dispatch a replacement the next day.
Manufacturer warranty covers you for 12 months from purchase date. If in the unlikely event you need them replaced, we are happy to so long as they are within the 12 month warranty period and are still in stock.
We can’t refund for change of mind, but we’re very happy to swap them for something else that takes your fancy! Refer to our T & C’s for more information or watch this video below...

https://youtu.be/KHE7C-4Ia9M

Check out our Sizing Guide. Note that USA sizing is the same as Australian. Of course, if your shoes arrive and they don’t fit, we are more than happy to exchange them for you. Call (03) 9752 6586 and we’ll sort it for you.

https://youtu.be/oAx3Y0RqC3o

Call us on (03)9752 6586 if you’d like some help with selection, sizing or anything else! Wellness Footwear pride ourselves on customer service… it’s what we’re here for.

This video will give you more info on the various styles...

https://youtu.be/ya83YVJhgew

Wellness can process your payment right here on the website by PayPal or credit card. We also accept direct bank transfer. Call (03) 9752 6586

Postage and handling will cost only $8.50 whether you order one pair or ten pairs. It will be added to your total before checkout. Don’t forget to give us a call on (03)9752 6586 if you’d like some help with selection, sizing or anything else!

We’re an official licensed Australian owned and operated distributor of Sanita Footwear. We are conveniently based in Melbourne to ensure ease of communications should you need us. Sanita are designed in Denmark and still handcrafted in Europe. Call us on (03)9752 6586 if you’d like some help with selection, sizing or anything else! Wellness Footwear pride ourselves on customer service… it’s what we’re here for.
ORDER STATUS

Call our office on (03) 9752 6586 and we will track your order straight away for you. Deliveries usually take 3 to 7 working days depending on the location.

Your new Sanitas leave our warehouse the very next day after payment has cleared. We use couriers so the service is quick…..quite often overnight! Country and remote areas may take a few days longer. If ever you are in doubt, please call (03) 9752 6586 and we will track your delivery for you.

Yes! Give us a call and we'll see what we can organise.  Watch this video for more info...

https://youtu.be/WDnYoCq0g-o