Frequently Asked Questions

Wellness can process your payment right here on the website by PayPal,  credit card or Afterpay!  We also accept direct bank transfer.  Call (03) 9752 6586 

If for any reason they don't fit, they're not what you thought and you need to return your Sanita or Wellness shoes…. call our office on (03) 9752 6586 and we'll discuss the options available to you.
If it’s a sizing issue, we’ll sort out what size you need, ensure it’s in stock, ask you to return the pair you have, then dispatch a replacement the next day. Or if unsure in the first instance of what size to order - order two, then return the 2nd pair for a full refund.
Manufacturer warranty covers you for 12 months from purchase date. If in the unlikely event you need them replaced, we are happy to so long as they are within the 12 month warranty period and are still in stock.
Refer to our T & C’s for more information or watch this video below...

https://youtu.be/KHE7C-4Ia9M

 Check out our Sizing Guide. Note that USA sizing is the same as Australian. Of course, if your shoes arrive and they don’t fit or they don't suite, we are more than happy to exchange or refund them for you. More details on our T&Cs page or call (03) 9752 6586 and we’ll sort it for you.

https://youtu.be/oAx3Y0RqC3o

If still unsure what size after reading the sizing inf, or you can't decide which ones you like best, order two pairs and return the pair you don't need - what could be more flexible and easy?

Call us on (03)9752 6586 if you’d like some help with selection, sizing or anything else! Wellness Footwear pride ourselves on customer service… it’s what we’re here for.

This video will give you more info on the various styles...

https://youtu.be/ya83YVJhgew

Postage and handling will cost only $10.50 whether you order one pair or ten pairs. It will be added to your total before checkout. Don’t forget to give us a call on (03)9752 6586 if you’d like some help with selection, sizing or anything else!

Wellness Footwear are an official licensed Australian owned and operated manufacturer of Wellness Footwear and importer/distributor of Sanita Footwear. We're conveniently based in Melbourne to ensure ease of communications should you need us. We have an online store and are available in many retail outlets across Australia.

Call us on (03)9752 6586 if you’d like some help with selection, sizing or anything else! Wellness Footwear pride ourselves on customer service… it’s what we’re here for.
ORDER STATUS

Call our office on (03) 9752 6586 and we will track your order straight away for you. Deliveries usually take 3 to 7 working days depending on the location.

Your new Sanita or Wellness Shoes will leave our warehouse the very next day after payment has cleared. We use couriers and Australia Post - whichever is quickest for you. We estimate 3-4 days for main cities on the east coast, but remote and west coast can day several days longer. Please be patient, check the tracking and consider the current environment and public holidays. If ever you are in doubt, please call (03) 9752 6586 and we will track your delivery for you.

We'd love to say yes! But our consultants can be everywhere. If we can't be there in person, we can meet via Zoom and send samples.

Give us a call and we'll see what we can organise.  Watch this video for more info...

https://youtu.be/WDnYoCq0g-o